Client Management Coordinator Location: San Francisco, California
, NY
100,000 - 200,000
Job Description:
Specific duties & responsibilities will include but are not limited to:
- Provide administrative support (client correspondence, calendar, booking travel, processing expenses) for the Deputy Chairman of Region
- Serve as first line of response for internal enquiries and client related matters.
- Recruit, interview, train and manage interns throughout the year
- Manage and attend client walk-throughs which could include pickups and tagging.
- Assist the Sale Departments and Operations with shipping arrangements for incoming property.
- Assist with client paperwork and consignment management
- Assist with client correspondence and estimate requests, facilitate client bids and any client requests.
- Work with Post-sale team to oversee all invoicing, shipping and settlement arrangements with clients
- Support all client requests and enquiries throughout the client lifecycle, including all valuation and consignment projects.
- Maintain a runner of current accounts and regularly communicate the status of projects.
- Able to grow relationships with clients of the business getters they support.
- Maintain awareness of strategies around specific clients and client groups.
- Work with Client Strategy to feed and receive information around clients.
- Assist management with event planning: invitations, caterers, rentals, tracking client participation, check, supporting RSVP and guest list management.
- Coordinate specialist and executive visits to the region.
- Maintain client files and library
- Assist with research as necessary
- Support the Client Management Business Director by complying to regional budget directives.
- Attend any relevant events
- Manage general office operations (e.g., premises maintenance, office supply inventory, updating of IT requirements, liaise with suppliers and vendors, etc.).
- Other duties as assigned by San Francisco Manager
Development Opportunities
- Develop a knowledge of clients appraisal services, relevant legalities and IRS issues.
- Collaborate with Specialists to communicate verbal appraisal requests from San Francisco museums
- Support the Estates, Appraisals and Evaluations with the appraisal process.
- Liaise with the Deputy Chairman and the Estates, Appraisals and Evaluations department to determine appraisal fees, if applicable.
The Candidate
- Bachelor\'s degree required; background in art history or business management preferred
- Minimum of 1-2 years of relevant work experience
- Possess strong business acumen and financial literacy
- Strong knowledge of Excel, PowerPoint, Word and Outlook required. Ability to learn clients systems including COS, JDE, intranet and website
- Ability to compile and analyze data
- Ability to draft reports, presentations and business correspondence
- Ability to effectively present information and respond to questions from colleagues and clients
- Superior client service skills
- Ability to remain calm in stressful situations
- Excellent communication and interpersonal skills, including superior written and spoken communication
- Demonstrated ability to multi-task and prioritize
- Strong follow-up skills with attention to detail
- Ability to work within a team environment