Support Analyst- L2 Support
Dallas, TX
75000
Job Description:
Hello Professional,
Hope you are doing great!
Shaik here from Talent Acquisition-Cigniti
We are looking for a Support Analyst - L2 Support at Dallas, TX. I hope you are looking for ajob change. For your reference please find the requirement given below, if youcomfortable please revert me back with your updated resume.
Position:Support Analyst- L2 Support
Location:Dallas, TX
L2 Support JD: (12)
- Routine Administrative Activities
- Resolve incidents escalated by L1 as per the agreed SLAs and timelines. They usually have a Run-Book which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
- L2 escalates the problem to L3
- Need strong communication and documentation skills
- Operating systems, AWS, Postgres/SQL, Linux, IIS (ACC)
- Familiar in trouble shorting Java errors, logs
- Business objects
- Concepts/Experience of incident management system
Thanks,
Shaik Mohammad Rafi | Talent Acquisition |Cigniti Technologies Limited
India: +91 964-205-2786 | USA: 315-310-8136| Email: shaik.rafi@cigniti.com
Key Skills:
- Operating systems, AWS, Postgres/SQL, Linux, IIS (ACC)