Principal Accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract)

• Work directly with users to develop systems enhancements and resolve production problems.
  
• Participates in test process for new development, report modification and functionality enhancement.
  
• Participates in the planning, installation, implementation, upgrade, problem determination and resolution involving software programs.
  
• Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary under direction of experienced Business System Analysts.
  
• Responsible for maintenance, enhancement and interface of assigned application systems.
  
• Assist in developing project plans and schedules, including requirements, tasks, and work assignments.
  
• Coordinate establishing, documenting, and implementing procedures and tasks instructions for the company.
  
• Interface with and support customer in the operation of applications and systems.
  
• Perform single function tasks that tend to be of moderate size and scope.
  
• Gather, elicit, and define requirements, specifications and business processes for small projects with minimal oversight.
  
• Manage and maintain software to include upgrades, performance monitoring, and preventive maintenance
  
• Perform root cause analysis of system problems and provide corrective actions.
  
• Work with departments to ensure user acceptance, execution and successful transition.
  
• Performs other duties as assigned
  

Knowledge & Skills

• Basic knowledge of assigned business application software and/or knowledge of assigned business area.
  
• Ability to apply business knowledge to analysis of systems and data.
  
• Good verbal and written communication skills to exchange project related information with appropriate team members.
  
• Good analytical, problem solving, and organizations skills.
  
• Familiarity with various software and spreadsheet applications.
  
• Basic understanding of SQL Server and database concepts.
  

Experience & Education

• Bachelors degree in Information Technology or related area, with exposure to business systems principles; or 2 years of experience supporting application and business users.
  
• Additional experience/education may be required by contract or assignment.